Shipping Policy

Thank you for visiting and shopping at mbj2u.
Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

  • All orders are processed within 3-14 business days upon received payment on purchase order.
  • Kindly noted that orders are not shipped or delivered on weekends or public holidays.
  • However, we are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as J&T and GDex.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
  • If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

  • Shipping charges for your order will be calculated base on the weight of the items.
  • No extra delivery charges added for self pick up at store. However, the order and payment transaction is still via online transaction.
Shipment method Estimated delivery time
J & T 3-14 business days
Gdex 3-14 business days

* Delivery delays can occasionally occur.

 

Shipment to addresses

  • Mbj2u ships to addresses within the Peninsular Malaysia.
  • We also provide SELF PICK UP option at the store.

Shipment confirmation & Order tracking

  • An email containing shipment information including a tracking number will be sent to you once the package has shipped.
  • Please use this number to track your shipment to the indicated destination.

Damages

  • Mbj2u is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.