Return & Refund Policy

Policy

The return and exchange only valid for 7 days after the purchased,We can't offer you a refund or exchange after 7 days.
To be eligible for a return, your item must be in unused condition and also in the same original packing as you received it.
To complete your return, we require a proof of purchase such as receipt, billing statement etc.
Do not send the purchased item back to the manufacturer. Kindly send the item to our store.
Exchanges are only available for the same item. Exchanging for different item or cash are strictly not allowed.
Please allow 7-14 business days for us to process your return item. However, processing duration is still subject to stock availability.

Refunds (if applicable)

We will contact you via phone or an email to notify you that we have received your returned item.
After the item being inspected we will also notify you of the approval or rejection of your refund.
Your refund request will be processed and will be credited automatically to your credit card or original method of payment, within a certain amount of days.

Please return your purchase to the following address:

MBJ Bina Jaya Machinery & Hardware Sdn. Bhd.
Lot 50, Sultan Yahya Petra,
15200, Kota Bharu,
Kelantan, Malaysia.

Please contact us at mbjbinajaya@gmail.com or 09-7483386 if you have any questions or doubts.