Return & Refund Policy

Policy

  • The return and exchange only valid for 7 days after the purchased,We can't offer you a refund or exchange after 7 days.
  • To be eligible for a return, your item must be in unused condition and also in the same original packing as you received it.
  • To complete your return, we require a proof of purchase such as receipt, billing statement etc.
  • Do not send the purchased item back to the manufacturer. Kindly send the item to our store.
  • Exchanges are only available for the same item. Exchanging for different item or cash are strictly not allowed.
  • Please allow 7-14 business days for us to process your return item. However, processing duration is still subject to stock availability.

Refunds (if applicable)

  • We will contact you via phone or an email to notify you that we have received your returned item.
  • After the item being inspected we will also notify you of the approval or rejection of your refund.
  • Your refund request will be processed and will be credited  automatically to your credit card or original method of payment, within a certain amount of days.


Please return your purchase to the following address:

MBJ Bina Jaya Machinery & Hardware Sdn. Bhd.
Lot 50, Sultan Yahya Petra,
15200, Kota Bharu,
Kelantan, Malaysia.

Please contact us at mbjbinajaya@gmail.com or 09-7483386 if you have any questions or doubts.